Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") govern your access to and use of the website saloisdigital.com and the services provided by Salois Digital ("we," "us," or "our"), including AI Voice Agent services, Google Ads management, organic search marketing, website development, and related digital marketing services.

By accessing our website or engaging our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our website or services.

2. Services Provided

Salois Digital provides AI-powered digital marketing services for small businesses, including but not limited to:

• AI Voice Agent setup, configuration, and ongoing management for automated call handling and appointment booking
• Google Ads campaign creation, management, and optimization
• Organic search engine optimization (SEO) and AI Overview optimization (AIO)
• Google Business Profile setup and management
• Website development and landing page creation
• Small business audits and performance reporting

The specific scope of services for each client will be detailed in a separate service agreement or proposal.

3. Client Responsibilities

As a client of Salois Digital, you agree to:

• Provide accurate and complete information about your business, services, and service area necessary for us to deliver our services effectively
• Grant us appropriate access to third-party accounts as needed (Google Ads, Google Business Profile, website hosting, etc.)
• Review and approve advertising content, landing pages, and AI Voice Agent scripts in a timely manner
• Maintain accurate business information (hours, services, contact details) and notify us promptly of any changes
• Comply with all applicable laws and regulations related to your business and industry
• Pay all fees as agreed upon in your service agreement

4. AI Voice Agent Terms

If your service includes our AI Voice Agent, the following additional terms apply:

• Call Recording: Calls handled by the AI Voice Agent may be recorded for quality assurance, training, and service improvement. You are responsible for ensuring compliance with applicable call recording laws in your jurisdiction, including providing any required disclosures to callers.
• Accuracy: While our AI Voice Agent is designed to accurately capture caller information and schedule appointments, we do not guarantee that every interaction will be error-free. You should review booked appointments and captured information regularly.
• Limitations: The AI Voice Agent is not a substitute for medical, legal, financial, or emergency advice. It should not be used to provide professional advice or handle emergency situations requiring human judgment.
• Availability: We strive for maximum uptime but do not guarantee uninterrupted service. Scheduled maintenance or unforeseen technical issues may temporarily affect availability.

5. Advertising and Campaign Management

For clients using our Google Ads or other advertising management services:

• Ad Spend: Advertising spend (the amount paid directly to Google, Meta, or other platforms) is separate from our management fees and is billed directly by the advertising platform or passed through as agreed in your service agreement.
• Results: While we use data-driven strategies and AI optimization to maximize campaign performance, we cannot guarantee specific results, lead volumes, conversion rates, or return on ad spend. Advertising performance is influenced by many factors beyond our control, including market conditions, competition, seasonality, and platform algorithm changes.
• Content Approval: You are ultimately responsible for the accuracy of claims made in advertising about your business, services, and pricing.
• Platform Compliance: We will make reasonable efforts to ensure campaigns comply with advertising platform policies. However, platform policy changes may require adjustments to campaigns, and we are not responsible for account suspensions caused by factors outside our control.

6. SEO and Organic Search

For clients using our organic search marketing services:

• No Ranking Guarantees: We do not and cannot guarantee specific search engine rankings, traffic levels, or placement in Google's local map pack. Search engine algorithms are controlled entirely by Google and other search engines and are subject to change without notice.
• Timeline: SEO is a long-term strategy. Meaningful ranking improvements typically take 60 to 90 days or longer, depending on competition, industry, and existing website authority.
• Best Practices: We use only ethical, white-hat SEO practices in compliance with Google's Webmaster Guidelines.

7. Payment Terms

Payment terms, including fees, billing frequency, and payment methods, will be specified in your service agreement or proposal. General payment terms include:

• Fees are due as specified in your service agreement (typically monthly)
• Late payments may result in suspension of services
• All fees are non-refundable unless otherwise specified in your service agreement
• We reserve the right to adjust pricing with 30 days written notice

8. Intellectual Property

• Our Property: All proprietary tools, systems, processes, AI models, and methodologies used to deliver our services remain the property of Salois Digital. This includes our AI Voice Agent technology, campaign management frameworks, and reporting dashboards.
• Client Content: You retain ownership of your business name, logo, brand assets, and original content provided to us. You grant us a license to use these materials as necessary to perform our services.
• Work Product: Website designs, landing pages, ad copy, and other deliverables created specifically for your business as part of our services become your property upon full payment, unless otherwise specified in your service agreement.

9. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the course of the engagement. This includes business strategies, financial information, customer data, campaign performance data, and trade secrets. Confidentiality obligations survive the termination of any service agreement.

10. Limitation of Liability

To the maximum extent permitted by law, Salois Digital shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or services. This includes, but is not limited to, lost profits, lost revenue, lost data, or business interruption.

Our total liability for any claim arising from our services shall not exceed the total fees paid by you to Salois Digital in the twelve (12) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless Salois Digital, its officers, employees, and agents from any claims, liabilities, damages, losses, or expenses (including reasonable attorney's fees) arising from your breach of these Terms, your use of our services, or any claim that your business content or practices violate applicable laws or third-party rights.

12. Termination

Either party may terminate the service relationship as specified in the applicable service agreement. Upon termination:

• We will provide you with access to any data, reports, and deliverables you are entitled to under your service agreement
• We will transfer ownership of any advertising accounts created on your behalf
• Outstanding fees through the termination date remain due and payable
• We will cease use of your brand assets and client content

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good-faith negotiation between the parties. If a resolution cannot be reached, disputes shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the state of California. Each party shall bear their own costs of arbitration.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions.

15. Changes to These Terms

We reserve the right to modify these Terms at any time. We will notify clients of material changes via email or through our website. Your continued use of our website or services after any modifications constitutes your acceptance of the updated Terms.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

17. Contact Us

If you have any questions about these Terms of Service, please contact us:

Salois Digital
Email: michael@saloisdigital.com
Phone: (858) 215-4034
Website: saloisdigital.com